3 Business Phone Systems for Modern-Thinking Small Businesses

business-telephone-systemWhether it’s connecting with customers or communicating with clients and colleagues, simply owning a smartphone with a dedicated line isn’t a great business phone system for businesses of any size. For smaller businesses and offices, a functional, reliable business phone system is even more essential in keeping things running smoothly – but without a system catered to what your individual business needs, the most robust-featured services aren’t going to help. With that in mind, here are three modern business phone systems to consider having when setting up phone lines for long-standing businesses and fresh start-ups alike.


Cloud-based services

The cloud is a great place for documents, personal and professional – and thanks to companies like RingCentral, also a place for business phone systems to assist thriving professionals and organizations. These one-all solutions are designed with multitasking offices in mind; everything from business texts to voice mails, faxes, and HD video conferencing are all available in the cloud, able to sync with Google Drive and Dropbox to further organize one’s business into a single, secure location – and also ensure that customers are able to connect to you when they need to, a feature many businesses easily overlook, but always need to remember to pay attention to.

Flexibility is really the name of the game here; with the ability to handle all sorts of different services, Ring Central and others like it are able to blur the lines between data management and business phone system, allowing for easy access and constant availability, without the hassle of having to update or install new hardware to boot. This kind of instant functionality is essential in the fast-paced, modern business world: and the shared flexibility of the cloud for both users and administrators is an undeniably attractive feature set for thriving operations.


Smartphone Solutions

For some, a wide berth of business-oriented applications may not be needed; for the more entrepreneurial type, a smaller, more mobile-focused business phone system is recommended. Services like Grasshopper allow small businesses to manage their professional phone numbers and voice mails from their cell phones, as well as the normal home/office telephones. These services offer unique features like unique caller ID, voice mail transcription, and the ability to set up extensions to connect with any employee, wherever they may be located.

Grasshopper isn’t the only company with a smartphone app to help manage business phone systems – other companies like RingCentral, BatCrab and Fonality allow companies and individuals alike to take their voicemails and personal extensions with them anywhere they go. Of course, every business is going to be looking for a different solution, and each company is worth a look to get a closer look at what their apps actually offer in terms of mobile functionality. In our research, Grasshopper proved to be one of the most popular – and with two of the most awarded modern entrepreneurs at the helm, the potential is unlimited for on-the-go business phone management.


Traditional VoIP services

Companies like Ring Central, Grasshopper, and ZipZap (who recently release the first mobile iPad business phone system, complete with full touchscreen compatibility) are always thinking forward about how to communicate faster and more efficiently, catering to businesses small and large with their variety of services for phone, fax, mobile, and voice mail. But never, ever underestimate the value of traditional VoIP services like Vocalocity, whose simple feature set and time-tested functionality remain a viable asset for businesses with international interests, business phone systems designed to be efficient and affordable for companies of any size.

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About Dequiana Jackson

Dequiana Jackson, CEO of Inspired Marketing, Inc., is a small business marketing coach who teaches women entrepreneurs how to monetize their message so they can make more money from their expertise. Dequiana is the author of Know Your Business: How to Attract Ideal Clients & Sell More and runs the award-winning blog, Entrepreneur-Resources.net.

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  1. I’ve never really heard of people using a smartphone based system to do something like this before, but it definitely seems like something that could work. I know that I would want to be able to do everything within my power to make sure that I’m getting work done in the best way possible, especially if I’m running the company. Hopefully people will look into more of these types of options. That way they can find the best way possible for them to do things.

  2. Thanks for the information about smartphone solutions. I think that that kind of system would be great for my business. Like you say, these services offer unique caller ID. That’s what I need for my business!

    • One of the first items that is addressed when looking at a hosted VoIP business phone service is the amount of bandwidth that your Internet connection has, both on the download and just an importantly on the upload, but its also needs to be a steady connection.

  3. Business intelligence usually refers to computer software and other tools that collect all sorts of complex business data for a company and condense it into reports.

  4. One of the most important advantages of using a dedicated telephone system for your small business is that all of the workers in the office will be able to share the same voice resources. A telephone system in place allows workers to transfer calls to one another, and that ability alone can make the business run more smoothly.

  5. Rather than using the traditional copper wires that landlines employ, VoIP phone systems use the same Internet connection that a company is already using to get online.

  6. Great suggestions for anyone who owns a business and is reconsidering their phone options. Using a cloud system guarantees that you would never lose your data, even if you move offices or a server crashes. Thanks for sharing.
    Brian´s last blog post ..Jenan breaks the big news stories first with the help of her Thuraya satphone

  7. Hey!

    Its an nice share.

    I must say that phone systems for small business are provided excellent capabilities and calling features. The common features in these systems include call holding, call forwarding, call waiting, automatic call distributor, faxing facility, speaker phone, conference call, automated directory services, automatic ring back, auto attendant, speed dial, multiple extensions and more.

    This is very helpful for workers to deal with clients also..

    Thanks a lot for sharing this information..
    Keep doing good work..

    God Bless U !

    John Fabre´s last blog post ..How to encourage teamwork between generations in the digital workplace

  8. Once the telephone system is in place, it will be relatively easy to scale it up as your company grows. Starting with a small dedicated phone system that fits your needs is a good way to control costs during the critical start-up phase.

  9. Find a VoIP provider which can offer a local area code. Otherwise, your friends living in your area will be charged for long distance calls when they call you using an analog phone.

  10. As of now we are using the smartphone option for business since its easier for us and most people use mobile devices nowadays. I do agree on the other options as well and all of them are truly reliable. Thanks for sharing this post.

  11. Telephone systems and emails are the most common ways to make calls and process them in businesses especially the small ones, so having a full-fledged system to handle ever professional aspect is not easy. So the foremost thing to do is to check caller id message when making outgoing calls.

  12. Awesome. I love the tips and will sure use this on my business. Hope it works good. Thanks.

  13. Thanks for the article.

    We are really seeing big changes with business phones and VOIP solutions lately

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