If you run a small business, then adding a dedicated phone line to your current setup can lead to immense professional growth. You can build strong customer relations, expand your support system, and give your business unique credibility.
Choosing a business phone service, on the other hand, is a whole different game. There are hundreds of telephony companies in the market offering cutting-edge products to small business owners. Scanning the available offers and coming across the perfect service might cost you time and resources. This is why you should sit back and let this post take you through the best business phone services in the market at present.
Before we do that, here’s a bonus hack: You can use your existing phone connection to power your small business needs. Providers like Charter are old-timey giants that offer extended Spectrum voice features like 3-Way Calling, Block International Calls, and Voicemail to Email, which can support your startup’s initial communication quite well. In case your small business is expanding and taking on more customers, then Spectrum Business phone will be ideal for you.
If you are not a Spectrum customer or have any other wired phone subscription at the moment, then the following third-party phone services will fulfill your requirements. Check them out.
Are you a sole business owner? Then, you might need only one phone line with loads of features to handle your customer interactions. Grasshopper is a great option for solopreneurs. It comes with three major plans, i.e. Solo (consisting of one number and three extensions), Partner (three numbers and six extensions), and Small Business (five numbers and unlimited extensions).
The starting price is $26 per month, with features such as Call Reporting, Call Transfers, VoIP and Wi-Fi Calling, Business SMS, Simultaneous Calling, and more already included. You can make unlimited calls from a Grasshopper phone, and enjoy a 24/7 live support for dealing with issues.
One of the most remarkable things about Nextiva is the diversity of its plans, which cater to all kinds of businesses, whether having 1-4 users or 100+ employees. The starting price for one line is $19.95 per month, and you might have to enter into a contract commitment lasting for a year or so.
As regards the features, you get Call Queuing, Hold Music, Unlimited Calls, Free Local and Toll-Free number, Free Online Fax, and Auto Call Forwarding with the Basic plan. If you upgrade to a Pro package, then the Nextiva app for mobile, Pre-Recorded Greeting, and Unlimited Conference Calling comes included in your plan. The most premium enterprise-level plan consists of Voicemail to Text, Voice Analytics, Call Recording, and other notable features.
Nextiva also integrates Hubspot, Salesforce, and other Customer Relationship Management software for your ultimate convenience.
If you are looking for a VoIP phone service with a virtual receptionist, then Ooma is perfect for you. It has a starting flat rate of $19.95 per month, which doesn’t suffer from unexpected price hikes. Moreover, there are no annual contracts, so you can cancel the service at any time.
Ooma phone service comes with a mobile app, which enables you to take calls on the go. You can enjoy unlimited calling and flexible international per-minute charges while setting up a toll-free number without trouble. Ooma’s customer support is on point and helps you through any hardware or service issue that you may come across.
RingCentral gives you a chance to save up to 30% by ‘prepaying’ for the phone service annually instead of worrying about month-to-month payments. Besides being affordable, it is reliable, easy-to-use and a secure solution for small businesses.
The Essentials RingCentral package supports up to 20 users, provides unlimited calling in the U.S. and Canada, gives 100 toll-free minutes per month, and allows you to record calls on demand. Whereas, the highest Ultimate plan gives you 10,000 toll-free minutes, Automatic Call Recording, Unlimited Video Conferencing with 200 users per meeting, multi-site support, SalesForce integration and so much more!
With every RingCentral plan, you can get access to a 24/7 customer service, team collaboration platforms, unlimited business text and call log analytics, etc.
Simplicity is a commendable factor, which people usually take for granted. But, it is simplicity which people actually need in their lives. Phone.com makes everything simple for you, whether it is the pricing, the plan structure, the user interface, or the distribution of features. All you have to do is sign up and you can start using the service within minutes.
It is compliant with HIPAA and HITECH, so if your business is related to telemedicine or other healthcare fields, then you can safely use this phone service. 50+ features, including Fax to Email, Auto-Attendant, Call Screening, and Blocking, HD Conferencing, and E911 are a part of its plans. You can add-on premium features like Caller Analytics for an extra cost.
The starting price for Phone.com’s standard plan is $24.99 per month, but you can choose to subscribe to its pay per minute plans, with 300 – 1000 minutes for as low as $9.99 per month.
For a small business to see exponential growth, a dedicated phone line may be necessary. The aforementioned business phone services are the best in the market and can help you achieve what you set out to do.