Small Business Tips

Pros & Cons of Remote Call Center Agents

In order to tackle the increasingly complex and costly challenge of customer service, more businesses, both small and large, are turning to distributed solutions. Remote call center agents, who are often work-at-home employees or subcontractors, are typically are an integral aspect of that approach.

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Your Company Needs Project Management

If your company is on the verge of missing client deadlines, has moved a product launch because everything was not in place or have an inconsistent way of getting work done, you could benefit from project management. This article shows you how to get started.

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Go Local on the Web – Twitter Chat – 09.27.11

If you're a small business owner with a physical storefront, then you don't want to miss Business on Main's first-ever Twitter chat "Go Local on the Web." In this moderated chat, learn how other entrepreneurs used the Internet to drive foot traffic to their stores, increase sales and improve customer relations.

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Can Trends Tell You the Next Hot Business Idea?

The trend watchers at MSN's Business on Main have been following a few industries to see if they will pick up. In "Is One of these Business Ideas the Next Big Thing?" there are 4 trends that could translate into a new business for you. From service-based businesses to new food ventures, one of these ideas may fit your market.

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