Customer service is what everyone always talks about. It’s the make or break moment as to whether you are about to make a sale and a new regular customer, or lose out on both because you haven’t provided a good enough service. The fate of your business lies in your customer’s hands, so you should be doing all that you can to ensure that you are giving them everything that they need and deserve.
There are plenty of ways that you can show them that you are the business they should buy from, as well as showing your appreciation for choosing you.
Here a just a few ideas.
Understand the system
If you aren’t sure about all the different tech that your business is using, then how do you expect your customers to trust you? Having said that, it’s impossible to know everything, but you can definitely try. There are many different services that are out there to help you, like http://www.firewalltechnical.com/ for example; they do what they can to familiarize you with all the tools and features that technology relies on nowadays, like the different types of servers and networks, and how to use them properly.
Make them feel special
Everyone wants to feel special and cared for, and as a business, you should want to do that for your customers – especially the ones who have stuck with you since day one. Show your most valued customers that you’re grateful. If you have an event coming up that is based around your business, whether that be the marking of a special occasion, or you’re launching a new product – invite them there. Send out special invitations to all your most loyal customers that explains what the event is, along with a dress code and any other vital information, as well as telling them why you want them there.
Speed up the connection
No one wants to wait around for a response when they’ve asked a question about a certain product or service that you are offering. The world we live in is a busy one, and people no longer have time to sit and wait around for an answer. You need to know that if you take too long – they’ll just go and find someone better, so it’s very important that you make sure you always have people available to answer any questions. Install chatbots to your site so it’s easier and a lot quicker to get in touch with you. As soon as they visit, you can pop up and ask if there is anything you can help with.
So as you can see, it’s really very simple. When trying to think of new ways of improving your customer service, just think about the kind of treatment that you’d like from a company. Most of the time it’s just being made to feel valued. If people come into your shop, greet them with a smile. When people call you up, speak to them in a friendly manner. Find out more on http://under30ceo.com. – It makes the world of a difference.