Pros & Cons of Remote Call Center Agents

In order to tackle the increasingly complex and costly challenge of customer service, more businesses, both small and large, are turning to distributed solutions. Remote call center agents, who are often work-at-home employees or subcontractors, are typically are an integral aspect of that approach.

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Remembering the Legacy of Steve Jobs: Follow Your Heart

Today the world is mourning the loss of Apple co-founder Steve Jobs (1955 - 2011), who passed away yesterday. Many people will remember him for the technological advances his company brought about. Where would we be without our iPods, iPads, iMacs and iPhones? :-) While those things are great, what I'll remember most about Steve Jobs is that is dared to follow his heart.

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Your Company Needs Project Management

If your company is on the verge of missing client deadlines, has moved a product launch because everything was not in place or have an inconsistent way of getting work done, you could benefit from project management. This article shows you how to get started.

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Go Local on the Web – Twitter Chat – 09.27.11

If you're a small business owner with a physical storefront, then you don't want to miss Business on Main's first-ever Twitter chat "Go Local on the Web." In this moderated chat, learn how other entrepreneurs used the Internet to drive foot traffic to their stores, increase sales and improve customer relations.

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Ready to Become a Brand Magnet? View this Webinar

How are your online marketing efforts working these days? With 200 million other websites out there, are you truly standing out? If you feel like your business is in an online black hole, then you need to check out this free webinar from Barbara Findlay Schenck of BizStrong.

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