Pros & Cons of Remote Call Center Agents

In order to tackle the increasingly complex and costly challenge of customer service, more businesses, both small and large, are turning to distributed solutions. Remote call center agents, who are often work-at-home employees or subcontractors, are typically are an integral aspect of that approach.

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Remembering the Legacy of Steve Jobs: Follow Your Heart

Today the world is mourning the loss of Apple co-founder Steve Jobs (1955 - 2011), who passed away yesterday. Many people will remember him for the technological advances his company brought about. Where would we be without our iPods, iPads, iMacs and iPhones? :-) While those things are great, what I'll remember most about Steve Jobs is that is dared to follow his heart.

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